FREQUENTLY ASKED QUESTIONS
Q: How long before I see results? A: Most customers notice improvements within 2-4 weeks of consistent use. For best results, we recommend using products for at least 8-12 weeks as skin cell turnover takes 28 days.
Q: Are your products suitable for sensitive skin? A: Yes! All our products are dermatologist-tested and hypoallergenic. However, we always recommend patch testing before first use, especially if you have very sensitive skin.
Q: Can I use multiple Vertex products together? A: Absolutely! Our products are designed to work synergistically. Start with one product and gradually introduce others to avoid overwhelming your skin.
Q: What's the difference between morning and evening routines? A: Morning routines focus on protection (SPF, antioxidants), while evening routines emphasize repair and renewal (retinoids, peptides). Check individual product instructions for specific timing.
ORDERING & SHIPPING
Q: How long does shipping take? A: Standard shipping takes 3-5 business days within North America, 5-14 days internationally. Expedited options available at checkout.
Q: Do you ship internationally? A: Yes! We ship worldwide. International customers are responsible for any customs duties or taxes.
Q: Can I track my order? A: Yes! You'll receive tracking information via email once your order ships.
RETURNS & EXCHANGES
Q: What's your return policy? A: We offer a 30-day satisfaction guarantee. If you're not happy with your results, contact us for a full refund.
Q: Can I return opened products? A: Yes, for hygiene reasons we may require photo documentation of any adverse reactions, but we stand behind our products.
SAFETY & INGREDIENTS
Q: Are your products cruelty-free? A: Absolutely! We never test on animals and are proud to be cruelty-free certified.
Q: Do you use parabens or sulfates? A: No, our formulations are free from parabens, sulfates, and other harsh chemicals that can irritate skin.
CONTACT US
💬 Live Chat: Click the chat icon in the bottom right corner for instant support! Our team is available to answer your skincare questions in real-time.
🕒 Hours: Monday-Friday, 9 AM - 6 PM EST
Response Time:
- Live Chat: Instant during business hours
- Email: Within 24 hours on business days
Need Help With:
- Product recommendations for your skin type
- Usage instructions and routine advice
- Order status and shipping questions
- Returns and exchanges
- General skincare guidance
Prefer instant answers? Use our live chat for the fastest response! Our skincare specialists are standing by to help you achieve your best skin.